Last updated November 01, 2024

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This Privacy Notice for On Point Services US LLC (doing business as On Point) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://www.onpointserv-us.com/, or any website of ours that links to this Privacy Notice.

• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@onpointserv.com.

 

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

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What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information?
Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties?
We do not collect any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which types of parties do we share personal information?
We may share information in specific situations and with specific categories of third parties. 

How do we keep your information safe?
We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights?
The easiest way to exercise your rights is by visiting https://www.onpointserv-us.com/contact, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

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In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names

• Phone numbers

• Email addresses

• Mailing addresses

Sensitive Information.
We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

 

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

 

The information we collect includes:

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data

We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

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2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate delivery of services to the user.
  We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users.
  We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you.
  We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfill and manage your orders.
  We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

• To enable user-to-user communications.
  We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To request feedback.
  We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications.
  We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 

• To identify usage trends.
  We may process information about how you use our Services to better understand how they are being used so we can improve them.

• To determine the effectiveness of our marketing and promotional campaigns.
  We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

• To save or protect an individual's vital interest.
  We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

• To improve our services and website content.

 

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short:
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent.
  We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. 

• Performance of a Contract.
  We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legitimate Interests.
  We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products and services.

  • Analyze how our Services are used so we can improve them to engage and retain users.

  • Support our marketing activities.

  • Understand how our users use our products and services so we can improve user experience.

• Legal Obligations.
  We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests.
  We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.

• For investigations and fraud detection and prevention.

• For business transactions provided certain conditions are met.

• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.

• For identifying injured, ill, or deceased persons and communicating with next of kin.

• If we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse.

• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.

• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.

• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.

• If the collection is solely for journalistic, artistic, or literary purposes.

• If the information is publicly available and is specified by the regulations.

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers.
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. Third parties are required to maintain the same level of protection as mandated by the EU-US Data Privacy Framework Principles.

The categories of third parties we may share personal information with are as follows:

• Website Hosting Service Providers

• Social Networks

• Sales & Marketing Tools

• Retargeting Platforms

• Performance Monitoring Tools

• Data Analytics Services

• Ad Networks

We also may need to share your personal information in the following situations:

• Business Transfers.
  We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• When we use Google Maps Platform APIs.
  We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

• Affiliates.
  We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

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5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under the section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

 

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.

If you are accessing our Services from outside, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information, in the United States, and other countries.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

 

EU-US Data Privacy Framework:
We and the following entities and subsidiaries: On Point Services s.r.o., On Point Services US LLC comply with the EU-US Data Privacy Framework as set forth by the US Department of Commerce with regard to the processing of personal data received from the EU. We have certified to the US Department of Commerce that we adhere to the EU-US Data Privacy Framework Principles. If there is any conflict between the terms in this Privacy Notice and the Data Privacy Framework Principles, the Principles shall govern. 

Pursuant to the Data Privacy Framework, EU individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the Data Privacy Framework, should direct their query to info@onpointserv.com. If requested to remove data, we will respond within a reasonable timeframe.

If we have received your personal information in the United States and subsequently transfer that information to a third party acting as our agent, and such third party agent processes your personal information in a manner inconsistent with the Data Privacy Framework Principles, we will remain liable unless we can prove we are not responsible for the event giving rise to the damage.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to info@onpointserv.com.

In compliance with the Data Privacy Framework Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Framework. EU individuals with Data Privacy Framework inquiries or complaints should first contact us by email at info@onpointserv.com. 

 

If your Data Privacy Framework complaint cannot be resolved through the channels mentioned above, under specific conditions, you may have the option to invoke binding arbitration for unresolved residual claims as outlined in other redress mechanisms.

We are subject to the investigatory and enforcement authority of relevant government entities. In certain cases, we may be required to disclose personal information to comply with lawful requests from public authorities, including those related to national security or law enforcement.

For more details on how this Privacy Notice relates to the Data Privacy Framework, please refer to the following sections:

• What information do we collect? Learn about the types of personal data we collect.

• How do we process your information? Find out why and how we collect and use personal information about you.

• When and with whom do we share your personal information? Understand the types of third parties we share your data with and why.

• What are your privacy rights? Discover your rights regarding access to and control of your personal information.

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by applicable laws.

We keep your personal information only for the duration necessary to fulfill the purposes described, unless the law requires or permits a longer retention period (e.g., for tax, accounting, or other legal obligations).

If there is no ongoing legitimate business reason to process your information, we will either delete or anonymize the data. In cases where deletion is not possible (e.g., if your data is archived in backups), we ensure the secure storage of your data and restrict any further processing until deletion becomes feasible.

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational safeguards to protect the security of the personal information we process. However, despite our best efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant that hackers, cybercriminals, or other unauthorized parties will not gain access to your information, steal, or modify it.

Although we will do our best to secure your personal information, transmission of data to and from our Services is at your own risk. We recommend accessing our Services within a secure environment.

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9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not intentionally collect, solicit, or sell personal information from children under 18 years of age. By using our Services, you confirm that you are at least 18 or that you are the parent or guardian of a minor who has consented to their use of our Services.

If we become aware that we have inadvertently collected personal information from users under 18, we will deactivate their accounts and take steps to delete such information from our systems promptly. If you believe we have collected data from a child under 18, please contact us at info@onpointserv.com.

 

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your place of residence, you may have specific rights to access and control your personal information.

Your rights vary depending on your state of residence in the US or regions such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada. These rights may include the ability to access, review, change, or terminate your account or data at any time, based on the regulations in your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right:

1. To request access to and obtain a copy of your personal information.

2. To request rectification or erasure of your personal information.

3. To restrict the processing of your personal information.

4. To request data portability (if applicable).

5. To object to certain forms of automated decision-making.

In specific circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any such request in accordance with applicable data protection laws.

• If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your Member State data protection authority or the UK data protection authority.

• If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

 

Withdrawing your consent:
If we rely on your consent to process your personal information (whether express or implied depending on applicable law), you may withdraw your consent at any time. To do so, contact us using the details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

Please note that withdrawing consent will not affect the lawfulness of processing completed before your withdrawal or processing conducted on other lawful grounds allowed by law.

 

Opting out of marketing and promotional communications:
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us using the details in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. Once unsubscribed, you will be removed from our marketing lists. However, we may still contact you for non-marketing purposes, such as responding to service requests or sending service-related messages related to your account.

 

Cookies and similar technologies:
Most web browsers are set to accept cookies by default. You can modify your browser settings to remove or reject cookies. Please note that rejecting cookies may affect certain features or functionality of our Services.

If you have questions about your privacy rights, you can email us at info@onpointserv.com.

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11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have your online browsing activities monitored or collected.

At this time, there is no uniform technology standard for recognizing and implementing DNT signals. Therefore, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted in the future that we are required to follow, we will update this Privacy Notice accordingly.

California law requires us to disclose how we respond to DNT signals. Since no industry or legal standard for recognizing DNT signals currently exists, we do not respond to them.

 

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to the processing of your personal information. These rights may be limited in some cases by applicable law. More information is provided below.

 

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

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